- Info For
East Campus: Residents in Giles, Pegram, Southgate, and Trinity have card readers with a PIN pad on their room doors.
West Campus: Residents in Craven and Crowell Quads have card readers with a PIN pad on their room doors.
These readers require a DukeCard PIN in addition to your DukeCard or mobile credential (Apple or Android device).
Hollows Quad suites are equipped with PIN pad card readers on the suite's entry door and card readers on all room doors. The room card readers do not have a PIN pad or require a PIN.
Duke University faculty, staff and students are eligible to add their DukeCard to their Apple or Android device for door access at university buildings, payment at participating campus, medical center and hospital facilities, stores, gift shops, dining, vending, and laundry machines. With the exception of Merchants on Points (MOPs), food truck vendors and Duke Libraries, your Mobile DukeCard can be used to access and pay wherever your physical DukeCard is accepted.
The first time you use the reader, you may see a red light and the door won't open as the system retrieves your credentials. Wait a few minutes and repeat the card tap and PIN. You will see a green light and your door will open.
The first time you use the reader, you may see a red light and the door won't open as the system retrieves your credentials. Wait a few minutes and repeat the card tap. You will see a green light and your door will open.
Enter your four-digit PIN while the light on your lock shows amber. If you correctly enter your PIN, the light will turn green and you can open your door.
A red light can mean:
The card reader is configuring.
You have access to the room and can open the door while the green light is lit.
The batteries are dead or your DukeCard is damaged. Try your mobile credential to enter your room. If the lock doesn't respond with an amber light, the batteries are dead. Contact the East Campus or West Campus Housing Office for assistance. If it is after hours, please contact the RA on-call.
If your mobile credential works but you are still not receiving a light when you present your DukeCard, please visit the DukeCard Office or the Link at Perkins Library for a replacement card.