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Student Health Frequently Asked Questions

Home Health & Wellness Student Health Student Health Frequently Asked Questions

General Questions

A: Student Health is located in the Duke Wellness Center at 305 Towerview Road.  We are on the 2nd floor, which is on the street-level entrance from Towerview Road.

A:  We offer a wide range of primary care services including preventative care visits and sick visits. Additionally we offer visits for nutrition counseling, travel medicine, immunizations, and allergy injections.  More details on our services are available on our website.

A: We are open Monday - Friday, 8am - 4:30pm; Thursday 9am - 4:30pm year round.  We are closed daily from 12-12:30pm for lunch.  We are closed on university holidays. 

When Student Health is closed, students can speak with a nurse after-hours about any non-emergency medical issue by calling 919-681-9355 and choosing option 2. 

There are also a number of healthcare providers nearby, including:

For medical emergencies, call 911.

A:  Both in-person and telehealth visits are offered.  For students wishing to establish care at Student Health, telehealth visits are offered for that purpose as well.

When scheduling your appointment, our team will work with you to determine which modality may be available or best suited for your visit, based on your needs.

Please note, students must be physically located in North Carolina to access telehealth services.

A:  There is no charge for visits to Student Health and no copay will be collected at the time of the visit.  Charges are incurred for vaccines, procedures, and outside lab tests which are billed to your insurance.  Students are responsible for costs incurred that are not covered by insurance. Our team can provide you with information on services that will incur a cost when you schedule or when you meet with a provider. 

To generate an estimated cost for services, you can use the Duke University Health System Personalized Cost Estimate Tool.  You will need your insurance information to complete a specific estimate.

A:  A limited number of parking spaces are available next to the Wellness Center on Union Drive.  These are available on a first-come, first-served basis. You will need to obtain a parking pass from the front desk.  The closest parking garage is located at the Bryan Center.  You will be responsible for the cost of the parking pass needed for the Bryan Center.

A: Transportation is not available, however the Wellness Center is located in the heart of campus, near the Bryan Center and Penn Pavilion.  Transportation shuttles run regularly between East and West campus as well as Duke Housing Apartment complexes.  Students are also able to have Lyft or Uber drop-offs at the Wellness Center. 

A:  Since we are providing care for students, we are not able to host students for shadowing experiences due to privacy concerns. We recommend connecting with your academic department or the Career Center for support with shadowing and internship opportunities.

A: Yes, you can continue to see medical providers other than Student Health for your care needs.  You are not required to see a Student Health provider, even if you are on the Duke Student Medical Insurance Plan.  However, visits to other providers are subject to office visit charges and copays will be incurred based on your insurance.  At Student Health, you are able to be seen without a copay or provider visit fee as part of your Student Health Fee.

If you are seeing multiple medical providers, it is important that you share that with each provider.  We understand it can be challenging for students who may be moving back and forth between Duke during the academic year and home or other locations during the summer.  In order to provide high quality and safe care for you, your providers need to be aware of any other care plans that are in place.  Your Student Health medical provider may recommend that you only see one medical provider for a specific issue for health and safety reasons or they may request that you obtain records from your other provider.

A:  Students have access to a My Duke Health account, which allows access to their medical records.  My Duke Health includes a function to message the provider you saw.  Please note:  this messaging function is for non-emergency healthcare needs.  If you have an urgent question or concern, please call our office directly at 919-681-9355.  For medical emergencies, call 911.  Providers will typically respond to messages within one to three business days.

A:  Student Health does not provide direct medical treatment for these concerns, but can coordinate care with Duke Health, DuWell, and CAPS resources.  Our team can also make referrals to local providers, based on student needs.  DuWell offers several non-clinical resources related to alcohol and drug related concerns, including resources for students in recovery.     

A: Surveys are distributed via email to students after their visit at Student Health.  Departmental leadership reviews all feedback from these surveys.  If you were not recently seen, but have feedback you would like to share, we welcome your feedback and suggestions via our online form. You may also call us at 919-681-9355.

A: While Student Health does have providers who speak languages other than English, not every clinical service is available with every medical provider.  We offer on-demand interpreter services for our students and our team is happy to provide care in your preferred language, including American Sign Language.  Just let our team member know that you would like to have interpreter services available for your visit.

A:  Student Health is unable to see dependents of students.  Dependents can be seen at Duke Primary Care as well as other local primary care providers who accept the Student Medical Insurance Plan.  Students can locate available Duke medical providers using the Duke provider search website.

A:  Student Health is not able to see medical interns and residents as they are considered employees and are not participating in the health fee.  Interns and residents can locate available Duke medical providers using the Duke provider search website.

A:  Student Health is not able to see Duke Employees, unless they are enrolled Duke students.

A: Student Health is staffed by fully licensed and certified health professionals who are dedicated to the university community.  Our clinical team is comprised of physicians, physician assistants, nurse practitioners, and dietitians who are supported by a range of additional medical professionals, including registered nurses, licensed practical nurses, radiology technicians, laboratory technicians, laboratory scientists, and certified medical assistants.  Our physicians are board certified in Family Medicine and they are all engaged with Duke University Health System, ensuring that we are providing the same level of high quality care that our students can expect to see anywhere else in our world-class health system.  Our team also regularly contributes to research and the advancement of their clinical specialty as well as the field of college health.

In addition to our core staff, we also serve as a training site for medical residents who are participating in specialized training programs after the completion of their medical degree.  These trainees are supervised by our full time staff members as they complete their residency training.

A:  Student Health does not provide medical excuses or notes for short-term absences.  Most of these conditions do not require a note or extended time away from class or activities.  Very often, students who are feeling unwell do not seek and do not need medical care.  Instead, they usually stay home and manage with rest, fluids, and over-the-counter medications, which is usually the best course of action.  Students should notify their faculty of their absence and follow their program's applicable policies and procedures regarding missed classes or assignments.

A:  You do not need a physical before enrolling at Duke.  You will need to have your medical provider’s office help you to complete the immunization requirement, which can be found in more detail here.  If you have any ongoing medical concerns, medications you take regularly, or other care that you have been receiving from your medical provider, consider whether you need to see them before you move to Duke

A:   Student Health is able to perform a range of physical exams, including routine annual preventative physicals and gynecology exams.  We are able to perform some pre-participation or pre-employment exams, depending on the exam requirements.  These are evaluated on a case-by-case basis.  Please contact our team to review what exam you need and we will provide guidance on whether we can do this for you or we can help you identify a provider in the community who is able to assist.  (Please note:  We are unable to perform Department of Transportation / DOT or scuba exams.)

A:  Student Health can assist with completion of forms for participation in an activity.  Forms are evaluated on a case-by-case basis to ensure we can complete all of the necessary pre-participation components required by your form.  Please contact our team to review what exam you need and we will provide guidance on whether we can do this for you or we can help you identify a provider in the community who is able to assist

A:  You need to bring a single form of identification to your appointment.  Your Duke ID is an acceptable form of identification.  The first time you visit Student Health, we will also need a copy of your insurance card.  If you have previously been to Student Heath, but your insurance has recently changed, please be sure to bring that to your visit as well.  Our care team will also ask you about your medical history, including allergies and current medications, but you do not need to bring written records with you.

Eligibility & Scheduling

A:  Students are eligible to be seen at Student Health if they have paid the Student Health fee for the current semester.  In general, students who are enrolled in all in-person academic programs are required to pay the Student Health fee and it will be added to their student account each term they are enrolled in courses.  Some hybrid programs also require that students pay the Health Fee, so students are therefore eligible to be seen at Student Health. 

Students who are enrolled in online or virtual programs do not generally pay the Health Fee, however they can request to pay the Health Fee and become eligible to be seen at Student Health (as well as CAPS).  If you wish to pay the fee via your Duke Student Account in order to access services, please call the Student Health team at 919-681-9355, option 1.

Please note that due to North Carolina state regulations, students must physically be in North Carolina to receive care, including telehealth visits.

A:  To schedule an appointment, call 919-681-9355 to speak with scheduling personnel or a triage nurse.  A limited number of advance appointments are available for online scheduling via your My Duke Health account.

A:   The wait time for non-urgent visits is typically one week or less.  For urgent issues, such as illnesses and injuries, appointments are typically available the same day or early the next day.

A:  While our wait time for non-urgent visits is typically one week or less, it can occasionally take a little more time, particularly for specialty care services.  Please call 919-681-9355 to speak with a scheduling personnel or triage nurse to check for earlier availability. 

A:  We understand the importance of the relationship between patients and their medical provider.  If you are not comfortable with your provider or feel that it may not be a good fit, you can request to see a different provider for most services.  (Some services are only provided by one provider in our clinic.)  If you have questions or concerns about the care plan your provider has recommended we encourage you to talk directly with them about those.

A:  We offer telehealth visits that meet the needs of most students whose schedules don't allow for transit to Student Health.  Please let our scheduling team know you would prefer a telehealth visit when you call to schedule your appointment.  If we are unable to provide a specific service over telehealth or are still unable to accommodate your schedule, our team can help you identify a community provider whose availability may better align with your needs.

Please note, students must be physically located in North Carolina to access telehealth services.

A:   You can call 919-681-9355 option 2 for nursing advice 24 hours a day.  Also available are several Duke Urgent Care locations with evening and weekend hours.  For medical emergencies the Duke University Emergency Department is located on campus. 

For medical emergencies, call 911.

A: Yes, there is paperwork that you will need to have completed prior to your visit, which includes a few standardized forms such as acknowledgment of privacy practices and consent to treatment.

Please note, Duke students who are under the age of 18 must have a completed Consent for Minors form signed by a parent or guardian prior to being able to receive some services at Duke Student Health.  This form is provided to all students via the Student Health Gateway prior to their arrival at Duke, so you may have completed it when you were submitting your required immunizations and other forms.

A: Your My Duke Health account will generate appointment reminders and you can choose whether to receive those reminders via email, text, or app notification.  Make sure you have set your My Duke Health app to allow for notifications.  Detailed instructions for updating that setting are available here.

A: For students who are enrolled in the fall term and will be enrolled again in the spring, you will continue to have access to Duke Student Health during the winter break.  Students who are graduating or leaving Duke at the end of the fall term will not have access through the full break and should connect with Student Health for any needed care or support before the end of their final semester.

Students who are enrolled in the spring term and will be returning to Duke in the fall but who are not enrolled in summer courses can access Student Health by paying the summer health fee.  Please speak with a member of our team if this applies to you.

Please note that due to North Carolina state regulations, students must physically be in North Carolina to receive care, including telehealth visits.

A: Students can access Student Health until the end of the week after their graduation.  After that time, we are no longer able to see you as a patient, provide testing, administer vaccinations, or assist with any prescription refills.

We strongly recommend that you begin the process of establishing care with a new community primary care provider at least thirty days before graduation. This process often takes multiple weeks, as many medical provider offices have one to two‐month waits for new patient appointments. If you are staying in the area, you can find a Duke Health provider here.  Another great starting point is your medical insurance provider’s website, which should be listed on the back of your health insurance card.  This will help you identify providers who are covered by your insurance.

We are happy to provide you or your new provider’s office with your healthcare records (including any vaccination records we may have on file). All we need is a signed release form with your authorization to release those records. Those release forms are available here.

Additionally, you are able to access My Duke Health where you can view and print your immunization records via the Immunizations tab, as many students need to provide these records to their next educational institution or their new employer.  Your access to My Duke Health does not terminate.

A: Students are eligible to be seen at Student Health if they have paid the Student Health fee for the current semester.  If you have paid the health fee for the semester and take leave partway through, you will continue to have access during the semester in which you paid the health fee. 

If you have taken leave for the full semester and have not paid the health fee, you can request to pay the Health Fee and become eligible to be seen at Student Health (as well as CAPS).  If you wish to pay the fee via your Duke Student Account in order to access services, please call the Student Health team at 919-681-9355, option 1.

Please note that due to North Carolina state regulations, students must physically be in North Carolina to receive care, including telehealth visits.

A: You can schedule an in-person visit with one of our clinicians.  We also have Welcome to Student Health telehealth visits where you can speak with one of our clinicians who will discuss your health history and develop a plan with you for your care.  To schedule an appointment, call 919-681-9355 to speak with scheduling personnel or a triage nurse.

A:  You can access Student Health, whether in person on the main Duke campus or via telehealth visits.

Students who are enrolled at the Marine Lab can also be seen at Beach Care Urgent & Family Medicine Center in Morehead City.  No referral is required to be seen.  Just call or walk in and identify yourself as a Duke student.  You will need to show your Duke Student ID.  

A: Students enrolled in online only programs do not typically have access to Student Health services, as they have not paid the Health Fee.  All students can call and ask to speak to a Triage Nurse for guidance on their health situation or concerns and recommended next steps. 

Students who are enrolled in online or virtual programs can request to pay the Health Fee and become eligible to be seen at Student Health (as well as CAPS).  If you wish to pay the fee via your Duke Student Account in order to access services, please call the Student Health team at 919-681-9355, option 1.

Please note that due to North Carolina state regulations, students must physically be in North Carolina to receive care, including telehealth visits.

A:  For nutrition services, email requests can be made to nutrition-appointments@duke.edu.  A limited number of advance appointments are available for online scheduling via your My Duke Health account.  The primary mechanism for scheduling an appointment is calling our team.  Call 919-681-9355 and select option 2 to speak with scheduling personnel or a triage nurse.

A:  To best accommodate students’ busy schedules and limit wait time, all visits for Student Health are by appointment.  If you walk in without an appointment you can make an appointment at the front desk, but may be scheduled at a later time that day or early the next day, depending on availability 

Triage nurses are on standby to provide first aid and address any potential urgent medical concerns. Students with emergency healthcare needs should call 911 or visit the nearest Emergency Department, located on Duke’s campus.

A:  Triage nurses are available by phone to discuss any health concerns and direct students to the appropriate resource.  Nurses are available 24/7 for this free consultation.  To speak with a triage nurse call 919.681.9355 and choose option 2.   

A:  No, you do not need a referral to be seen at Student Health.

A:  We ask that students arrive 15 minutes early for their appointment to ensure all necessary pre-visit paperwork can be completed.  Students are given a 15 minute grace period for arrival after their scheduled appointment time.  Students who arrive more than 15 minutes late for their appointment will need to reschedule their appointment.  If you find you will be late or if you can no longer attend your appointment, please call our team at 919-681-9355 so other students may be able to use the appointment time.

Confidentiality & Records

A:  Services at Student Health are confidential, which means we will not share information about you or your care at Student Health without your consent. Along with the rest of the Duke University Health System, we are committed to protecting the privacy of our students’ personal health information.  You can read more about Duke Health’s Privacy Practices here including the very limited circumstances where Student Health is required to disclose information about your care.

If you wish to involve a family member or support person in your care, talk with our team about the process for authorizing us to share information or involve them in discussions about your care plan. 

A:  Student Health will not disclose any information to the faculty, advisors, or program directors. The one exception is for programs which require reporting for immunization compliance for participation in program activities.

A:  Students can download their medical records directly from their My Duke Health account and/or request in writing to receive a hard copy of their records from Student Health.  To request a hard copy of your records, complete an authorization to release medical information form, which is available here.

A:  Students can download a copy of their immunization records from their Student Health Gateway account.

Some records may also be maintained in My Duke Health, particularly travel or occupational vaccinations that aren’t required to attend Duke.

A:  To submit a copy of your prior medical records, it is best to bring the records for your first visit with a Student Health clinician.  If you have something specific in your health history that you want to make our team aware of or transition your care to our team, we also have Welcome to Student Health telehealth visits where you can speak with one of our clinicians who will discuss your health history and develop a plan with you for your care. 

For most students, we will not need your prior medical records beyond the immunization records you need to submit at the start of your Duke enrollment.  If there is a circumstance where our medical providers would like to review your prior medical records as part of your current care plan, they will talk with you about the specific records to obtain and connect you with a member of our team who can help facilitate requesting those prior records.

A:  Yes, students can request not to be seen by a Duke resident physician.  Please know that these valued members of our care team are held to the same high standards for privacy and confidentiality as the rest of our team. 

A: At check-in, students can request to wait in a private area.  Our team will bring you back from the waiting room to the treatment area.  Please just let our team know of your request when you check in.

A:  In order to speak with your non-Duke medical or mental health provider, we will need a signed release form with your authorization to speak with them or share records, if applicable. Those release forms are available here.  

A: Our team can update your preferred name on file at any time.  Just let a member of our team know and we can make that change for you.  We also recommend updating your preferred name on file with the university, following these steps.  Unfortunately, updating your preferred name with the university will not update your My Duke Health account at this time. 

To change your legal name on file, please connect with the Duke Registrar, as our systems are automatically updated with your student information on file. You will need to complete the process outlined here.

A: After a student has been initially brought to the exam room alone for vital signs, the student can request that one friend come back to the exam room to join them.  As a patient at Student Health, students have the right to have support persons engaged in their care, though our medical providers may limit visitation in some circumstances.  It is also important for students to talk directly with their friend or support person about their expectations around confidentiality. 

A: Student Health and CAPS both utilize the EPIC medical records system, so our clinical team members can see your care records from visits with either team.  With a shared record system, our teams can work collaboratively to support your health and well-being needs.  Providers will only access this information if they are working as part of your care team and if the information is needed for your current care and treatment planning. Along with the rest of the Duke University and the Duke University Health System, we are committed to protecting the privacy of our students’ personal health information.  You can read more about Duke Health’s Privacy Practices here.

A: Yes, your Duke University Health System provider and care team will be able to see your Student Health records and our care providers will be able to see your records from working with other DUHS providers.  Providers will only access this information if they are working as part of your care team and if the information is needed for your current care and treatment planning.

A: Advance Directives and Medical Power of Attorney documents are only activated when a student is unable to make their own healthcare decisions.  In these cases, students are not receiving care at Student Health and are most likely at a local hospital to receive the level of care needed.

Students can request to add these documents to their My Duke Health medical record.  Please contact our team for instructions on doing so. 

However, Student Health is unable to provide local hospitals with Advance Directive or Medical Power of Attorney documentation.  The designated decision maker or emergency contact should retain a copy of these forms to provide to the local hospital if it is needed in an emergency situation.

For further information on this, you may review the information provided at North Carolina Department of Administration Advance Care Planning. We also recommend that you talk with your medical provider and your lawyer

Online Portals

A:  Yes, students have access to My Duke Health for their medical records and Student Health Gateway for uploading their required immunization documentation.  For incoming students, your Student Health Gateway will typically activate in mid to late May, while you will be able to sign up for a My Duke Health account starting in July.

A:   In some cases, you may need your parent /guardian to sign consent forms and authorize your account if you are under the age of 18, particularly if you and your parent / guardian are previous Duke Health patients.

In order to create your own account within My Duke Health, an access code must be delivered from a Duke Health provider to a teen in person or to the teen’s personal email address. Due to state law, an activation code cannot be provided to a parent or guardian. 

To create this account, follow these steps:

  1. A parent or guardian must sign consent forms in their existing My Duke Health proxy account. These consent forms are located in the My Duke Health menu under the section labeled “Sharing." They are listed as an item with the title: “Request Account for Minor (12-17)."
  2. If you do not yet have a proxy account, see our FAQs for how to create one.
  3. A Duke Health provider or staff member will establish an account for your teen and send them an activation code to create their own My Duke Health account.
  4. Your teen can visit Duke My Duke Health to use the activation code and create a new account.

For additional questions about this process, please see the Duke Health website on these accounts.

A:  For incoming students, it does take some time after you are registered for your account to become active in the Gateway.  If your account is not yet active, you will receive the following error message once you get past the Duke NetID login:

Your profile is not yet activated in our system. Your profile should be active 1-2 business days after your program advisor completes the matriculation process. This usually occurs in mid-May to early June for incoming fall students and mid-December to early January for incoming spring students. You should be able to see your matriculation status in DukeHub. To review your status, go to the Shopping Cart in the Enrollment dropdown menu. If you do not see available terms in the Shopping Cart dropdown, you have not yet been matriculated. Please reach out to your program advisor if you have questions regarding your matriculation status. We apologize for the inconvenience.

If it has been more than five business days since your advisor completed the matriculation process and you are still unable to login, please contact us at immunizations@duke.edu.

A: Students having trouble accessing My Duke Health should contact My Duke Health Customer Service at 1-800-782-6945 Monday-Friday, 8:00 am to 5:00 pm. 

A:  The system only supports .PDF, .PNG, .JPG, .JPEG, and .GIF files.  Please ensure your file size is limited to 4MB or smaller.  We also recommend using short filenames without any special characters (#, @, $, %, *, etc.).  Consider using just your last name.

If you are having trouble due to file size, you may find it helpful to take a screenshot and upload that instead.

Please note that Apple screenshots are typically in .HEIC file format, which is not a format the system currently accepts.  There are a number of free online tools to help you convert your .HEIC file to a .JPEG or other supported format.

A:  In general, no one is able to view your My Duke Health unless you have given them access.  For information about how to add or remove proxy access, please visit the My Duke Health FAQ page. 

Please note, Student Health is unable to make any modifications to any proxy access you have set up. This must be completed with the My Duke Health team.

Urgent and Emergent Medical Situations

A:  For medical emergencies, please call 911 or seek care at the closest emergency department.  For students on campus, the closest emergency department is the Duke University Health System Emergency Department located at 2301 Erwin Rd. 

For mental health emergencies during business hours between 9:00 AM and 4:00 PM Monday-Friday, students can seek care at Duke Counseling and Psychological Services located on the 3rd floor of the Student Wellness Center.  For mental health emergencies after hours students can seek care by phone by calling 919-660-1000 and choosing option 2. Students can also seek emergent after hours care at the Duke Emergency Department located at 2301 Erwin Rd. 

A: If you have urgent or emergent concerns, please call Duke Police at 919-684-2444 or 911.

Students can access 24/7 confidential mental health crisis support by calling 919-660-1000, option 2 or by calling the National Mental Health Crisis Line at 988.

For situations that are not considered an emergency, please connect with the DukeReach team. You can submit a report form that provides some details about your concerns and the team will follow up and connect the student with support where needed.

A: To best accommodate students’ busy schedules and limit wait time, all visits for Student Health are by appointment.  If you walk in without an appointment you can make an appointment at the front desk, but may be scheduled at a later time that day or early the next day, depending on availability. 

Triage nurses are on standby to provide first aid and address any potential urgent medical concerns. Students with emergency healthcare needs should call 911 or visit the nearest Emergency Department, located on Duke’s campus.

A:  For medical issues that you feel you need to report to the school, contact Duke Student Health during business hours at 919-681-9355 and choose option 2 to speak with a triage nurse.  For after hours concerns, please contact your resident assistant or Residential Coordinator if you are an on-campus student.  Off-campus students call 919-681-9355 and choose option 2 to speak with a triage nurse.  Let the evening/ weekend triage nurse know of your concerns and they will alert our Student Health team.

Billing & Insurance

A: At Student Health, you are able to be seen without a copay or provider visit fee as part of your Student Health Fee.  Charges are incurred for vaccines, procedures, and outside lab tests which are billed to your insurance.  Students are responsible for costs incurred that are not covered by insurance. Our team can provide information at the time of your visit regarding services that will incur a charge.

A: Duke offers a wide range of health and wellness services, many of which are already covered in your Student Health Fee.  This includes:

A: For Student Health, the health fee covers the cost of visits including medical, nutrition, immunization, and travel visits.  The health fee does not cover the cost of vaccines, dispensed medications, pharmacy prescriptions, medical procedures, supplies, or outside specialty visits.  Charges for these services will be billed to your health insurance. 

The health fee also provides a range of other campus well-being services, including:

A: The Student Health Fee is a mandatory fee for enrolled students*, but it is not equivalent to insurance.  Duke offers a wide range of health and wellness services, many of which are already covered in your fee.  This includes:

Students are not able to opt out of the Student Health Fee. Additional questions regarding tuition and fees can be directed to the Bursar’s Office or your academic department.

*See eligibility for services for general guidance of students to whom this fee applies.

A: Tuition and fees are assessed based on the academic program in which you are enrolled.  The Student Health Fee is a mandatory fee for all students enrolled in in-person programs. 

A: If you do not wish to use your insurance for a specific visit at Student Health, please let our front desk team know at the time of check-in.  Please note that this adjustment would only pertain to that specific visit, so students must make this request each time.  Students can then pay for their care through their My Duke Health account. 

We cannot bill your Duke University Student Account with the Bursar’s Office for services rendered at Student Health.

A: Students are responsible for all costs and charges that are not covered by insurance.  It’s important to understand your insurance benefits, including co-pays, coinsurance, and deductibles.  It may be helpful to review this brief video on copays, coinsurance, and other key insurance terms as well as this video that will walk you through how to use your insurance plan.

A: All students who have paid the health fee can be seen at Student Health even if they have waived out of the SMIP in favor of a different insurance plan.

A:  Duke University requires that all enrolled students either enroll in the Duke University Student Medical Insurance Plan or have an approved waiver on file.  That waiver process confirms that students have an insurance plan that will provide equivalent coverage and that all Duke Health services are in-network.  This process is to ensure that all students have adequate health insurance coverage while at Duke and can access services at Student Health and Duke Health to support their wellbeing, as needed, during their time at Duke.

A:  Yes, North Carolina Medicaid meets the university's insurance requirements, so it is accepted at Student Health.

A:  Bills for services rendered will be sent to the mailing address on file with your healthcare provider.  Students may move a few times while at Duke University, so please be sure that you keep your healthcare provider updated if you move.

Explanations of benefits (EOBs) will typically be sent to the mailing address that is on file for the insurance plan subscriber.  If you are a student under the age of 26 and still on a parent or guardian’s plan, this will mean that EOBs will be sent to your parent/guardian, as it is their address that is going to be on file with your insurance company. 

A: For students who are enrolled in the Duke University Student Medical Insurance Plan (SMIP),Duke University will automatically provide the address you have on file in DukeHub to our student medical and dental insurance plan carriers.  In order to update your address with those insurance carriers, you must update your mailing address in Duke Hub https://dukehub.duke.edu/.  Step-by-step instructions for updating your address in DukeHub are available here.

For students who are not enrolled in the Duke University SMIP, updating your address depends on how you have obtained your insurance coverage:

  • If you have obtained your own coverage through the insurance marketplace (gov), you should update your address directly with your insurance company.
  • If you have health insurance coverage through your employer, you will likely need to ensure your address is updated in your employer's records, as this is typically how information is provided to the carrier. You may be able to update directly with the insurance company.
  • If you are a dependent on a parent/guardian or spouse/domestic partner’s plan, you will need to have them make updates with their employer or the insurance company.

A:   If you are enrolled in the Duke Student Medical or Dental Insurance plans, only you as the student will be able to see this information, unless you have provided your parent, guardians, or others with login information for your health insurance carrier’s website / portal or your healthcare provider’s online patient portal. 

If you are a dependent on your parent or guardian’s plan or on your spouse’s plan, they will be able to see information on how your plan has been used and services received unless you have directly connected with your insurance provider on options related to keeping your care confidential from the policyholder.

A: There are options for you to work with your insurance company directly related to privacy and confidentiality of your care and EOBs that result from that care.  Recommendations for working with your insurance company around where information is sent include:

  1. Call your insurance company directly using the information on the back of your health insurance card. 
  2. Request confidential communication and specify that you want EOBs and other healthcare communications to be sent directly to you instead of to the policyholder and provide your mailing address.
  3. Clarify the process for requesting this.  It may involve completing a specific form or you may be able to verbally make this request.
  4. Be ready to provide necessary information, including your name, member and policy ID number, and the address where you would want information.

Please keep in mind that insurance companies are large entities and that implementation of these protocols can sometimes take some time.  So if you have recently received care and are requesting this type of change, there may be delays from the timing of your request and when it is implemented.  Your insurance company may also have policies on these types of requests, so working directly with them will be important for understanding your options.

A:  Bills for services rendered at Student Health will be received in your My Duke Health account and/or by mail if you do not have a My Duke Health account or opt to receive paperless billing.  Payments can be made by credit card, debit card, e-check, or by health savings account card. For more detailed information on how to make payments and manage your account within My Duke Health, please visit this helpful FAQ page.

A:  It can take up to 30 days to receive a bill for services received at Student Health or any other Duke Health provider.

A:  To generate an estimated cost for services, you can use the Duke University Health System Personalized Cost Estimate Tool.  You will need your insurance information to complete a specific estimate.

A: You can provide our team with your updated insurance information when you come in for your next visit at Student Health.  Please be sure you have a copy of the front and back of the card.

Insurance information can also be updated on your My Duke Health account.  To update this information, click Your Menu then click Insurance Summary. To add a coverage, click Add a coverage. To remove a coverage, click Remove coverage. To edit information for a coverage, click Update coverage.

A:  No, your Student Health Fee covers the co-pay for Student Health visits for students who are on the Duke University Student Medical Insurance Plan as well as students who are on other health insurance plans.

A: Students will receive billing notices via their My Duke Health account.  You can choose whether to receive those reminders via email, text, or app notification.  Make sure you have set your My Duke Health app to allow for notifications.  Detailed instructions for updating that setting are available here.

A: Some services provided at Student Health, including EKGs and x-rays, require interpretations by outside specialists who bill for their services.   

A: Each insurance team has specific requirements for designating primary care providers, so if you are in need of a designated primary care provider, please contact our team to discuss these needs.  

A: Pricing for services is established by Duke University Health System.  To generate an estimated cost for services, you can use the Duke University Health System Personalized Cost Estimate Tool.  You will need your insurance information to complete a specific estimate.

A: Patients can set up their own payment plan through MyChart. Go to 'Menu' then select 'Billing Summary'. Select 'Set up Payment Plan', then enter the dollar amount you would like to pay and the date you would like payment to be made. Next, enter the debit/credit/HSA card/bank account you would like to have the monthly payment drafted from. Finally, select 'Start Plan' to activate your payment plan. We request an initial payment when adding your card and setting up Auto Pay. You will be automatically enrolled in paperless billing at this time as well.

You will be automatically enrolled in paperless billing at this time as well.

If you are having difficulties setting up an interest free payment plan please send a MyChart Customer Service Message or contact us at 1-800-782-6945 or 919-620-4555.There are guidelines that payment plans must fit within. If these guidelines are challenging for you, Duke Health has a Financial Assistance Program. Please review our Financial Assistance policy criteria: https://www.dukehealth.org/paying-for-care/financial-assistance.  (Please note, international students are not eligible to participate in the Financial Assistance Program at this time.)

The application is accessible in MyChart by going to the Menu then scrolling down to Financial Assistance Application. You will receive a message via MyChart advising whether or not you have been approved for the program and at what percentage. If you are approved, the discount would be applied to all applicable balances and would be in effect for six months at which time you may reapply.

If you are experiencing financial hardship,you can also reach out to the DukeReach team to review university support and to identify any resources that may be available.

Disability & Accommodations Support

A: For students who see a Student Health provider for ongoing management of their medical condition, you can speak with your provider regarding your request for documentation for accommodations.  Before speaking with your provider, we recommend you connect with the Student Disability Access Office (SDAO), as they can walk you through the process and provide information on exactly what documentation is required.

Please note, we do not generally provide documentation or letters of support for housing or emotional support animal accommodations.

For students who are interested in accommodations, but are not seeing a Student Health provider, we recommend you connect with your current treating provider, as they will have the information and history that best supports your request for an accommodation through the SDAO process.  

If you are not presently seeing a medical provider and are experiencing a medical concern, please call us to schedule an appointment with one of our medical providers so we can support you with a treatment plan.  You can contact Duke Student Health during business hours at 919-681-9355 and choose option 2 to speak with a triage nurse.

A:  Typically, we are not able to provide an isolation space when a resident is unwell.  We encourage all roommates to take measures to prevent the spread of illness within the space, including use of facial coverings or masks when possible, frequent hand-washing, and regularly wiping down commonly used surfaces with a disinfectant wipe or spray.  If you are concerned regarding your situation, we recommend you speak with your Resident Assistant for guidance and support. You can also call us with questions regarding prevention measures you can take in your room.  Call 919-681-9355 and choose option 2 to speak with a nurse.

Medication Management

A: Student Health does provide mental health medication management within the scope of practice for primary care.  This typically includes conditions such as mild to moderate anxiety or depression.  We are able to both start medications for students as well as continue medications that students may have started prior to coming to Duke.  To consider transferring your mental health medication management to Student Health, please call our team.

A:  Student Health clinicians can manage mental health medications within the scope of primary care.  Psychiatrists in CAPS can provide medication management for more complicated situations.  CAPS also has counselors who can provide therapy to complement mental health medications.  We are able to work as one care team to provide care and support for our students and we will help you navigate which team may be better suited to help with your medication needs.  

]A:  Student Health is not able to test for ADHD or start/dose manage medications for ADHD.  Student Health is able to provide "interval refills" for ADHD medications that are managed by outside specialists who may be out-of-state or otherwise unable to provide refills.  Please call our team to discuss your medication needs and we can provide guidance on support that may be available on campus or provide other support and guidance. 

A:   Student Health can provide refills of medications that we have prescribed without a visit to the office if appropriate.  Requests can be made via your My Duke Health account or by calling 919-681-9355 and choosing option 2 to speak with a triage nurse.  Requests should be made at least three business days in advance of the date the refill is needed.

A:  For consideration of medication refills previously prescribed by an off-campus provider, students can schedule a visit with a Student Health clinician to discuss refills.  If we are unable to assist with your medication needs, our team can assist with identifying providers in the community.

A:  Under limited circumstances,  Student Health can provide prescriptions over the break.  Generally, we will try to work with students prior to leaving for break to put a care plan in place for any extended time away from campus, particularly for students who may be out of the state or out of the country.  For more information, please call 919-681-9355 option 2 to speak with a triage nurse.

A:  Yes, providers at Student Health as well as community providers can electronically send your prescription to the Duke Campus Center Pharmacy.  Our team can also send your prescription to other pharmacies in the area or mail order pharmacies, as is required for some medications or on some insurance plans.  When we prescribe for you, we will confirm your preferred pharmacy.

A:  Student Health can see students to review their medications needs, prescribe refills where appropriate and consult with CAPS psychiatrists or other specialists to assist with more complicated medication regimens and regimens where certain medications are not available in the US.  If you have a specific medication that you take that you need to continue to be able to access when you arrive at Duke, please call 919-681-9355 option 2 to speak with a triage nurse.

COVID Requirements

A: No, COVID testing is not required.  If you are experiencing COVID-like symptoms, students can access testing via Student Health or purchase an at-home testing kit at our Duke Campus Center Pharmacy.

A:  Student Health will provide specific isolation guidelines to students who test positive for COVID, but isolation is not monitored.  Quarantine is no longer required for students who are exposed to another student with COVID.

In general, we ask students who are unwell with any illness to stay home until they are fever free for at least 24 hours without use of fever-reducing medications and their symptoms are improving.  We encourage all members of our community to use good health prevention techniques, including regular handwashing, covering your mouth and nose when sneezing, and avoiding the sharing of items such as beverages or utensils.

Allergy Injections

A: Yes, Student Health administers allergy shots for students who have received allergen immunotherapy from their primary allergist. We do not perform allergy testing, diagnose, prescribe, or initiate injections.

Allergy injections are covered by the Student Health Fee. Before we can accept the transfer of your care and give you your injections, we must receive all required orders/information from your primary allergist along with fully completed forms, signed and dated by your MD. Please note that we do not accept orders from PAs, NPs, RNs, or MAs.

A:  Students must initiate the transfer of allergy injection administration by emailing dshallergyclinic@duke.edu to notify us of intent. Please include your Duke Unique ID number and your mobile phone number in your email. *If a student is 17 years old or under, parents may initiate the transfer.

Please also review the shipping instructions and important additional information available on our website.

A:  No, Student Health is not able to do allergy testing.  We can assist you with a referral to an allergist who can assess your needs and determine if allergy testing may be needed.  To schedule an appointment, call 919-681-9355 to speak with scheduling personnel or a triage nurse.   

A: Student Health policy requires allergy shots to be initiated with your home allergist. Once you are deemed stable and Student Health has received signed orders from your allergist, we can administer your allergy shots.  If you are in need of a referral to an allergist to follow up on prior testing, please call 919-681-9355 to speak with scheduling personnel or a triage nurse.   

A:  In order to maintain the integrity of the extracts, all vials must be shipped via FedEx or UPS next-day service or hand-delivered to DSHAC by the student.  *No vials shipped via US Postal Service will be accepted for administration.

Due to the North Carolina climate, vials should be shipped with cold packs, including when shipping via overnight service.

Address: Duke Student Health Allergy Clinic, 305 Towerview Dr., 2nd Floor, Durham, NC 27708 

Please note, it is the student’s responsibility to be aware of holidays or other Student Health closures that may impact delivery schedules.

A:  If you are returning home to receive allergy injections, Student Health will pack your paperwork and serum for you to take home.  If you are not planning to receive injections at home, your serum and paperwork will stay at Student Health until you return from break.

Referrals & Community Providers

A: You do not need a referral from Duke Student Health to access services in the community.  If you are in need of specialty care, you may need a referral from a primary care provider.  If you need support connecting to care in the community or if you have questions regarding specialty referrals, you can connect with our team at shs-insurance@duke.edu. 

A:  Student Health can meet many of the medical needs for our students and we are often a great place to start.  Our team can also assist in making referrals to clinicians in the Durham area.

If you are enrolled in the Duke Student Medical or Dental Insurance Plan and looking for a community provider, you can also locate an in-network provider by visiting the Gallagher Student Health Insurance Portal and clicking “Find a Doctor” in the medical or dental section of the page.  If you are enrolled in other private health insurance, visit your health insurance carrier’s website.  You may also find information on locating a provider on the back of your health insurance card.

A: Student Health is unable to assist in finding clinicians outside the Durham area, but can send referrals to clinicians outside the Duke/Durham area as directed by students. 

If you are enrolled in the Duke Student Medical or Dental Insurance Plan and looking for a provider in another area, you can locate an in-network provider by visiting the Gallagher Student Health Insurance Portal and clicking “Find a Doctor” in the medical or dental section of the page.  If you are enrolled in other private health insurance, visit your health insurance carrier’s website.  You may also find information on locating a provider on the back of your health insurance card.

A: When needed, Student Health can refer to community providers outside of the Duke University Health System.

A: Community providers can contact Duke Student Health's Referral Coordinator at 919-681-7736 to provide information on their services. 

A:  When needed, Student Health can assist with referrals to specialty care not offered by Student Health.  If you are in need of a referral to a specialist or consultation on your health concern, please call 919-681-9355 to schedule an appointment to meet with a medical provider.

For medical emergencies, please call 911 or seek care at the closest emergency department.  For students on campus, the closest emergency department is the Duke University Health System Emergency Department located at 2301 Erwin Rd. 

For mental health emergencies during business hours between 9:00 AM and 4:00 PM Monday-Friday, students can seek care at Duke Counseling and Psychological Services located on the 3rd floor of the Student Wellness Center.  For mental health emergencies after hours students can seek care by phone by calling 919-660-1000 and choosing option 2. Students can also seek emergent after hours care at the Duke Emergency Department located at 2301 Erwin Rd.

A:  Non-Student Health primary care providers can refer patients to Duke specialty services and can generally make these referrals for you, even if they are not in the Durham area.  If the community provider is unable to make the referral, a student can make an appointment with a Student Health clinician to discuss the referral.  Please call 919-681-9355 to schedule an appointment.

A: Yes, if a prior authorization is required by your insurance company for services that your Student Health provider has ordered, our team will assist with prior authorizations.  If you have questions related to insurance or prior authorizations, you can contact Duke Student Health's Referral Coordinator at 919-681-7736 or shs-insurance@duke.edu.

Gender and Sexual Violence

A: Sexual Assault Nurse Examiners are on call for the Duke Emergency Department 24/7 to conduct forensic examinations and provide immediate care. Student Health is unable to provide forensic examinations, but can provide follow up care and support.

A: As a medical unit, Student Health team members are not Title IX mandatory reporters.  We are able to provide confidential services.  Our team can help students navigate to a number of resources on campus that are available to provide support.  More information on Title IX and Duke University resources is available online.  

You can read more about Duke Health’s Privacy Practices here including the very limited circumstances where Student Health is required to disclose information about your care.

Specialty Care

A: Student Health provides women's health services, travel medicine services, and gender medicine.  An endocrinologist is also available at Student Health once a month.  For services that we do not provide, we are able to provide referrals to both Duke University providers and specialists or to providers in the community. 

A: We are able to support students who need lab work ordered by other providers.  There are a few things that we will need, which includes a valid lab order from your medical provider.   Please have your healthcare provider email your lab orders to shlab@duke.edu and then call 919-681-9355 to make a lab-only appointment.

A:  Laboratory tests must be ordered by a medical provider.  Please call us to schedule an appointment and you can discuss your concerns with a clinician who can provide support and lab orders, as appropriate.

A:  Student Health is not able to provide these services.  If your work or volunteer location requires this testing, they typically can provide locations near them that offer this service. 

A:  Student Health is not contracted by Duke or any other employer to do workers' compensation care.  Students who have been hurt on the job should seek care from the employer's contracted occupational health provider.  It is important that you see a provider who is contracted to provide occupational health services for your organization to prevent personal or out-of-pocket costs for seeking care related to an on-the-job injury.

A:  For serious or life-threatening injuries, please seek care at the nearest emergency department or call 911.  For students with non-emergent injuries, you can be seen in Student Health.  Please call 919-681-9355 option 2 to make an appointment or to consult with a nurse if you are unsure regarding what to do for your situation.

A:  Student Health can do N95 fit testing.  Typically, this is done in coordination with programs that require N95 fit testing.  Please call 919-681-9355 option 2.  If you are not required to get fit tested for your academic program, but your employer is requiring this, your employer will typically provide this fit testing for you.

A: Yes, Student Health has an endocrinologist who comes in one half day per month to see students requiring insulin management.  Please call 919-681-9355 option 2 to make an appointment.

A:  We do have a process for supporting this need.  Please call 919.681.9355 option 2 and a triage nurse will walk you through the steps.

A: We are generally able to store items of this nature for students.  Please call 919.681.9355 option 2 and a triage nurse will walk you through the steps.

A:  Student Health can assist in obtaining durable medical equipment for conditions treated by Student Health.  If you are experiencing a health concern and feel that you may need equipment to support your recovery and if your current treating medical provider is not able to connect you with this equipment, please call 919.681.9355 option 2 and request to speak with a triage nurse.

A: Yes. If you are in need of nebulized albuterol call Student Health at 919.681.9355 option 2 to schedule an appointment with a clinician. 

A: Student Health does provide this service. For more information, please call 919-681-9355 option 2 to speak with a triage nurse.

A:  We recommend that you schedule with one of our medical providers so we can understand more about your request and needs.  For more information, please call 919-681-9355 option 2 to speak with a triage nurse.

A:  Student Health can assist with injections for gender affirming care as well as many other medications.  Please call 919-681-9355 option 2 to speak with a triage nurse to discuss your medication injection needs.

A: Duke University Health System has a Specialty Infusion Center right on campus.  They are able to support infusions for a wide range of medications with convenient hours throughout the week.  You can review detailed information on their website.  To get connected, please ask your treating clinician to provide you with a referral to this service.

Reproductive Care

A:  For STI testing at Student Health, an appointment with a clinician is required.  Please call Student Health at 919.681.9355 option 2 to schedule an appointment with a clinician.  Durham Public Health provides free STI testing once monthly in the Student Wellness Center on a walk-in basis.

A: Students can obtain items in a range of locations on or near campus, including the wellness vending machine in the Bryan Center, the Campus Center Pharmacy in the Wellness Center, and at several pharmacy or retail locations located within a short walking or driving distance from both East and West Campus. 

A:  Yes, students can get pregnancy testing at Student Health.  Please call 919-681-9355, option 2 to discuss your testing needs with a nurse and get scheduled for an appointment.

A: There are a multitude of options on the market for birth control.  Our clinicians can work with you to identify the best birth control option for you, based on your needs and medical history.  Please call 991-681-9355 option 2 and request an appointment with a clinician.

A:  We are able to provide Nexplanon and IUD insertions and removals.  Please call 919-681-9355 option 2 to speak with a triage nurse and schedule an appointment with a Student Health clinician.

A:  Depo-Provera injections are available at Student Health.  Please call 919-681-9355 option 2 to speak with a triage nurse and schedule an appointment with a Student Health clinician who will help you assess your birth control options.  For students who are already on Depo-Provera, please schedule an appointment with a medical provider to review the prescription and facilitate Student Health administering the injection.

A:  As these items are considered over-the-counter medications, a prescription is usually not required.  These items are available in the Duke Campus Center Pharmacy.  If you have a concern related to emergency contraception, you can call 919-681-9355 option 2 to speak with a triage nurse.

Plan B is also available in the Wellness Vending Machine in the Bryan Center in the vending machine area, located across from the Career Center.

A:  Chaperones are required by Duke Health for the safety, protection, and care of both the patient and clinician whenever we are conducting sensitive exams.  Chaperones serve as a support person and observer in the room and help to foster an environment of trust, dignity, safety, and respect.  Our clinicians will advise you ahead of time if a chaperone is needed and can answer any questions you may have about their role in your care.

Travel Medicine

A:  Please schedule your travel appointment at least 8-12 weeks prior to your scheduled travel.  To schedule an appointment, please first complete the Travel Questionnaire.  Then call us at 919-681-9355, option 2 to schedule.  We will not be able to schedule your appointment until the questionnaire has been completed, so please be sure this is completed in advance of calling.

If you are participating in a reserved group appointment, please let the nurse know so you will be scheduled with the rest of your group.  Some study abroad and/or scholarship programs require physical exams or other lab work to be submitted with your application or visa process.  Let the nurse know if you need these additional services so that they can schedule you appropriately.

More information is available on our website.

A: Student Health provides travel consultation for both personal and Duke-related travel.

A:  We offer a range of travel vaccinations, including:

  • Yellow Fever
  • Japanese Encephalitis
  • Vimkunya or Ixchiq (Chikungunya)
  • Tetanus, diphtheria, and pertussis (Tdap)
  • Rabies
  • Typhoid
  • Polio
  • Hepatitis A
  • Hepatitis B
  • Twinrix (Hepatitis A & B combination)
  • Influenza
  • COVID-19
  • Varicella
  • Meningococcal ACYW
  • Pneumococcal

To schedule an appointment with the immunization nurse, contact Student Health at 919.681.9355 option 2.

Please note that Student Health processes insurance, so the cost of these immunizations will be billed to your health insurance provider.

A:  Student Health can provide prescriptions for travel-related concerns.  To schedule a visit, first complete the International Travel Visit forms on our website.  Then call us at 919-681-9355, option 2 to schedule with a clinician.

A:  Student Health can perform pre-and post-travel health exams. To schedule a visit, first complete the International Travel Visit forms on our website.  Then call 919-681-9355 option 2 to schedule your appointment.  If you have specific forms or requirements for your exam or health certificate, please share those with the team when scheduling your appointment.

A:  There are other travel medicine providers in the community, such as Passport Health and CVS Minute Clinic.  A quick online search for travel medicine in Durham will yield several options in the area.

Immunizations / TB Testing

A:  Student Health has all the required vaccines available.

  • Tetanus
  • Tdap
  • Measles, Mumps, Rubella (MMR)
  • Hepatitis B
  • Meningococcal ACWY
  • Varicella
  • Polio
  • Seasonal Influenza (only required for Health Science students).

Student Health has the following recommended vaccines available:

  • COVID-19
  • Meningococcal B (Bexsero)
  • Human Papillomavirus (HPV) (Gardasil-9)
  • Hepatitis A & B (TwinRix)
  • Hepatitis A
  • Seasonal Influenza (for non-Health Science students)

We also carry a range of travel vaccines:

  • Yellow Fever
  • Japanese Encephalitis
  • Vimkunya / Ixchiq (Chikungunya)
  • Rabies
  • Typhoid
  • Polio
  • Pneumococcal

To schedule an appointment with the immunization nurse, contact Student Health at 919.681.9355 option 2.

Please note that Student Health processes insurance, so the cost of these immunizations will be billed to your health insurance provider.

A:  Student Health offers the IGRA TB blood test (QuantiFERON Gold).  We do not offer the PPD skin test.  You can schedule an appointment for a TB blood test with our immunization nurse by calling 919.681.9355 option 2.

To find a local provider that offers a PPD skin test, we recommend reviewing the list of covered health providers on your insurance company’s website.  You can typically find options available for occupational or employment testing or travel health that accept your health insurance.  These care providers will often provide TB skin testing services.

A: Flu clinics will be offered throughout campus starting each September. These are free to Duke students.  Check our website for clinic dates and locations. Students can schedule appointments with our immunization nurse to receive the flu vaccine after Oct 1.

A: You can schedule an appointment with our immunization nurse by calling 919.681.9355 option 2. 

For students who are incoming during the fall semester, you can attend one of the immunization events that will be held in August. 

A: Vaccinations are available from your medical provider, many local pharmacies, and Student Health.  In some cases, vaccines may also be available from your local county health department.  The most convenient option for most students is local pharmacies, as they have many appointments available and can bill your insurance.  

To find a local provider that offers a PPD skin test, we recommend reviewing the list of covered health providers on your insurance company’s website.  You can typically find options available for occupational or employment testing or travel health that accept your health insurance.  These care providers will often provide TB skin testing services.

Please note incoming students are not eligible to access Student Health for vaccinations, titers, or TB testing until August 1 each year.  Students incoming for the spring term are not eligible for access until January 2.

Nutrition

A: We offer clinical services for almost any nutritional concern.  This may include, but is not limited to, any of the following:  vegan/vegetarian dietary needs, diabetes, irritable bowel syndrome (IBS), Crohns, eating disorders, weight management, and more.  We also offer nutrition education services for student groups. 

A: To schedule an Nutrition appointment students may do so by visiting the Nutrition section on the Student Health website, emailing nutrition-appointments@duke.edu or by calling Student Health at 919-681-9355.

A: Duke Dining’s Nutrition Services Manager offers personalized, one-on-one consultations to support students in developing practical, sustainable strategies that align with their individual health needs and lifestyle. Whether you’re managing dietary restrictions, training for athletics, exploring plant-based eating, or simply looking for guidance, students can schedule a consultation by reaching out to Megan Hawley, MPH, RDN, LDN; megan.hawley@duke.edu.

A: Our team can assist with broader support of managing your medical condition through nutrition.  Please schedule an appointment with our Nutrition team for assistance by emailing nutrition-appointments@duke.edu or by calling Student Health at 919-681-9355.

Duke Dining’s Nutrition Services Manager offers personalized, one-on-one consultations to support students and their nutritional goals and needs at Duke Dining and on a dining plan.  Students can schedule a consultation by reaching out to Megan Hawley, MPH, RDN, LDN; megan.hawley@duke.edu.

A: We do support students wishing to address weight concerns.  We recommend scheduling with our Nutrition team as a starting point for support with weight management by emailing nutrition-appointments@duke.edu or by calling Student Health at 919-681-9355.  Students who are specifically seeking support for weight management medications should schedule with a medical provider to discuss their needs and options. 

A: We do not have any nutrition specific groups running at this time, however we are happy to work with any students who may be interested in a group or who are seeking a group presentation.

A: Student Health Nutritionists are happy to work with anyone wishing to address their weight concerns. Weight and vital checks are usually done through a medical provider visit or a nurse. The best starting point for understanding your needs and your current treatment plan is meeting with one of our clinicians.  You may schedule an appointment with a Student Health provider by calling 919-681-9355.

A: Student Health Nutritionist will meet with any student for an initial assessment. Depending on the needs of the student or current treatment plan, the student may be moved to a higher level of care with support of a medical provider and therapist. 

A: Yes, our team can direct you to a range of resources that are currently available.  We recommend scheduling with our Nutrition team as a starting point for support with weight management by emailing nutrition-appointments@duke.edu or by calling Student Health at 919-681-9355.

We also recommend students review the resources available from Duke Student Affairs and other campus partners.

A: We are not able to assist with the actual enrollment, however we often serve as a resource for students and faculty/staff on this topic.  Please contact our team and we can help to connect you to available resources.

Campus Resources

A: Student Health does offer outreach programs throughout the year.  To request that Student Health attend your event, please complete the Dean of Students Office Outreach Request Form.

A:  There are a number of spaces around campus that may be available for students to use for private appointments. 

  • Individual study rooms can be reserved at many of Duke’s Libraries using their online reservation tool
  • Counseling and Psychological Services may have limited space available for telehealth appointments, based on availability
  • The Career Center has interview rooms that they have made available for students with appointments, pending availability

Students can typically coordinate with their roommates or suitemates to be able to use their residence hall space privately.

A: Duke University offers a range of well-being services.  Please visit the Student Affairs website for all Health and Wellness support services and programs.

A: Narcan, also called naloxone, can be found in a few locations on campus. Students can obtain free doses by connecting with the DuWell team for a brief education session at duwell@studentaffairs.duke.edu.

Narcan is also available in the Campus Center Pharmacy for over the counter purchase.  Emergency OneBoxes are maintained in several locations on campus.  

A: Students may visit the vending machine located on the lower level of the Bryan Center to access common over-the-counter medications and supplies. Students may also visit Harris Teeter and Whole Foods, located adjacent to East Campus. Both of these locations carry health and wellness supplies.  Harris Teeter also offers pharmacy services, which include evening and weekend hours.

Duke Campus Center Pharmacy

A: The Duke Campus Center Pharmacy is located on the first floor of the Health and Wellness Building at 305 Towerview Road. It is on the ground level, near Penn Pavilion. 

A:   The Duke Campus Center Pharmacy is open:

  • Monday - Friday: 9 am - 5:30 pm
  • Saturday - Sunday: Closed
  • *Closed 12:30-1 pm for lunch

A: To transfer a prescription to the Duke Campus Center Pharmacy, you'll need to contact the pharmacy at 919-385-3784, provide them with your prescription information, and the old pharmacy's contact details. Or you may request your medical provider to send a new prescription to the Duke Campus Center Pharmacy.

A:  Yes, the Duke Campus Center Pharmacy accepts prescription insurance cards and bills insurance for medications, just as you would experience at any other retail pharmacy.

A:  The Duke Campus Center Pharmacy carries a wide range of the most commonly prescribed medications that our students may need.  If you want to confirm, you can always call 919-385-3784 or stop into the Pharmacy and they can advise on medication availability.  

A: A variety of over-the-counter medications are available for purchase in the Duke Campus Center Pharmacy.  Included are medications for colds, allergies, fever, and pain relief.

A: Yes, the Duke Campus Center Pharmacy offers over-the-counter emergency contraception medication.  Over-the-counter emergency contraception medication is also available from a vending machine located on the ground floor of the Bryan Center.

A: Pharmacists do not provide birth control without a clinician prescription.  Please call Duke Student Health to schedule an appointment for birth control evaluation at 919-681-9355, option 1.

A:  Pharmacists can counsel patients on the possible side effects of medications, medication interactions, and provide guidance on how to take medications properly.  Some questions may need to be directed to your medical provider.

A: The Duke Campus Center Pharmacy does not provide vaccinations. Appointments for vaccinations can be made with Duke Student Health which is located in the same building.

A: Yes, there is a receptacle for medication disposal located in the Duke Campus Center Pharmacy.