Report a Concern
If you are concerned about a student's health or behavior, and your concern is not considered an emergency, please submit a DukeReach report.
How DukeReach Can Help
The college experience can be stressful and overwhelming for many students. However, when a difficult situation interferes significantly with a student's well-being, it may be time to seek assistance. DukeReach provides non-clinical case management services including advocacy, intervention, referrals, and follow-up services for students who are experiencing significant challenges related to mental health, physical health, social adjustment, and/or a variety of other stressors. To that end, DukeReach aims to:
- Provide individualized support to students in managing all aspects of their personal, social, and academic success.
- Address questions or concerns about utilizing various campus resources.
- Assist students who are struggling to function academically, socially, or mentally due to a personal challenge or crisis.
- Aid students in identifying and navigating offices both on and off campus to meet their respective needs.
Emergency Assistance
If you or someone else is in any kind of immediate, physical danger call Duke Police at 919-684-2444 or 911..
Urgent After-Hours Support
Access Duke's Confidential Mental Health Crisis Line by calling 919-660-1000, option 2.
For urgent concerns after business hours, call Duke Police 919-684-2444 or contact Student Affairs/Dean On-Call 984-287-0300.
If you are calling from an international number, contact Duke Police (919-684-2444) directly to ensure a prompt connection.
Student Emergency Funding
Student emergency funds assist Duke University students by providing financial support when they need assistance with unexpected, unforeseen, and unavoidable emergency expenses. Click here to learn more.
What happens when DukeReach receives a report related to:
DukeReach is required to report allegations of sexual misconduct of which they become aware. Click here for Gender Violence Resources.
If the report indicates concerns for a student's physical health we will notify and work alongside Student Health to coordinate support and provide a wellness check.
Residential Students: We will work with Housing and Residence Life staff to make contact with the student to ensure health and safety, and assess the situation to determine whether long-term follow-up is appropriate.
Off-campus and Graduate & Professional Students: DukeReach staff will attempt to connect with student via email, text or phone, to make contact with the student to ensure health and safety, and assess the situation to determine whether long-term follow-up is appropriate.
If the report indicates concerns for a student's mental or emotional health we will notify and work alongside CAPS to coordinate support and provide a wellness check.
Concerns for a student in distress: DukeReach staff will contact the reporter and student(s) involved and advise follow-up. We will include CAPS and an Emergency Department evaluation as necessary.
Concerns for harm to others: DukeReach staff will contact Duke Police, provide consultation, and follow up via Behavioral Assessment Team triage.
If the report indicates concerns for a student's academic success we will notify and work alongside the student's academic dean or the appropriate graduate or professional school contact.
If the report indicates housing-related concerns like a disagreement with a roommate, we will notify and coordinate with Housing and Residence Life to provide support and assistance.
If the report indicates needing help in gaining accommodations, whether housing or academic, we will notify and coordinate with the Student Disability Access Office to provide support and assistance.