Understanding & Using Your Insurance
We understand that health insurance can be very confusing, especially if this is the first time you are on your own plan. There are a number of short videos that may be helpful in understanding the basics of health insurance, including key terminology, how to use your plan, and understanding the difference between healthcare in the United States and other countries. These videos are all available below.
We have a full team available to help provide support and guidance, as well. For the most expedited support related to your situation, please contact the following:
- For assistance with the Gallagher student insurance portal, benefits questions, or claims assistance – connect by using the Contact Us form on the Help Center website or by calling 866-931-5275
For all other inquiries, connect with the Student Health Insurance Support Team at shs-insurance@duke.edu or call us at 919-684-1000.
Your Health Insurance Card
Your health insurance card, which is sometimes referred to as your Member ID card, is your proof of insurance. You will need this when you go to see a medical provider or go to the pharmacy.
The Duke Student Medical Insurance plan is a Blue Cross Blue Shield of North Carolina plan. Your insurance card will resemble the images below.
You can access this card in a number of ways:
- For students enrolled in the Duke Student Medical Insurance Plan or Dental Insurance Plan, navigate to the Gallagher Student Insurance Portal and select “Get an ID Card” in either the SMIP or Dental section of the webpage.
- You can also download the Blue Connect app and access your medical insurance card there.
You should keep a copy of your insurance card with you. We recommend keeping a copy on your phone. You can do this in a number of ways:
- Download the Blue Connect app so you can pull up your card from the app whenever you need it.
- After downloading the app, you can also add the card to your mobile wallet. Instructions here.
- Take a photo of the front and back of your card. This is a great solution for students who may be a dependent on someone else’s plan and do not have access to the app or a physical card for themselves.