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Safety & Quality Assurance

Home Living Dining Quality Assurance

Duke EATS

Duke Dining’s Evaluation and Training Standards (Duke EATS) is our innovative quality control program, which establishes clear standards for how our locations should operate with respect to customer service, employee training, and food safety. Duke EATS also provides a framework for how our locations are evaluated against these standards.

Duke EATS is comprised of 4 different components:

1. Independent third-party food safety and operational assessments conducted by a contract service

2. Durham County Health Department inspections

3. Duke Dining’s Mystery Diner Program

4. Duke Dining’s Training Program

Additionally, Duke Dining requires that all of its locations have HACCP (hazard analysis and critical control point) protocols in place. These HACCP plans guide locations on how to properly and safely receive, store, prepare, and serve food. They include procedures such as regularly checking and recording the temperature of foods and regularly cleaning food-contact surfaces.

chefs standing around a kitchen